Jira Service Management
atlassian java-runtime server-app
Jira Service Management, called Jira Service Desk until 2020, is a proprietary IT service management product developed by Atlassian, built on the Jira platform.
| Release | Released | Support | Latest |
|---|---|---|---|
| 11.3 (LTS) | 10 months ago (03 Dec 2025)
|
Ends
in 1 year and 2 months (03 Dec 2027)
|
11.3.11
(02 Sep 2026)
|
| 11.2 | 11 months ago (06 Nov 2025)
|
Ends
in 1 year (06 Nov 2027)
|
11.2.1
(28 Nov 2025)
|
| 11.1 | 1 year ago (24 Sep 2025)
|
Ends
in 11 months (24 Sep 2027)
|
11.1.1
(15 Oct 2025)
|
| 11.0 | 1 year ago (13 Aug 2025)
|
Ends
in 10 months (13 Aug 2027)
|
11.0.1
(04 Sep 2025)
|
| 10.7 | 1 year and 3 months ago (17 Jun 2025)
|
Ends
in 8 months (13 Jun 2027)
|
10.7.4
(14 Aug 2025)
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| 10.6 | 1 year and 5 months ago (23 Apr 2025)
|
Ends
in 6 months and 3 weeks (23 Apr 2027)
|
10.6.1
(20 May 2025)
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| 10.5 | 1 year and 6 months ago (12 Mar 2025)
|
Ends
in 5 months (12 Mar 2027)
|
10.5.1
(03 Apr 2025)
|
| 10.4 | 1 year and 8 months ago (22 Jan 2025)
|
Ends
in 3 months and 2 weeks (22 Jan 2027)
|
10.4.1
(12 Feb 2025)
|
| 10.3 (LTS) | 1 year and 10 months ago (05 Dec 2024)
|
Ends
in 2 months (05 Dec 2026)
|
10.3.25
(01 Sep 2026)
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| 10.2 | 1 year and 10 months ago (20 Nov 2024)
|
Ends
in 1 month and 2 weeks (20 Nov 2026)
|
10.2.1
(28 Nov 2024)
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| 10.1 | 2 years ago (09 Oct 2024)
|
Ends
in 5 days (09 Oct 2026)
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10.1.2
(31 Oct 2024)
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| 10.0 | 2 years ago (22 Aug 2024)
|
Ended
1 month and 1 week ago (22 Aug 2026)
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10.0.1
(09 Sep 2024)
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| 5.17 | 2 years and 3 months ago (26 Jun 2024)
|
Ended
3 months ago (26 Jun 2026)
|
5.17.5
(14 Nov 2024)
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| 5.16 | 2 years and 4 months ago (23 May 2024)
|
Ended
4 months and 2 weeks ago (23 May 2026)
|
5.16.1
(12 Jun 2024)
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| 5.15 | 2 years and 5 months ago (02 May 2024)
|
Ended
6 months ago (27 Mar 2026)
|
5.15.2
(02 May 2024)
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| 5.14 | 2 years and 7 months ago (14 Feb 2024)
|
Ended
7 months ago (15 Feb 2026)
|
5.14.1
(12 Mar 2024)
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| 5.13 | 2 years and 8 months ago (22 Jan 2024)
|
Ended
8 months ago (22 Jan 2026)
|
5.13.1
(06 Feb 2024)
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| 5.12 (LTS) | 2 years and 10 months ago (29 Nov 2023)
|
Ended
10 months ago (29 Nov 2025)
|
5.12.39
(03 Sep 2026)
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| 5.11 | 3 years ago (30 Aug 2023)
|
Ended
1 year ago (30 Aug 2025)
|
5.11.3
(09 Nov 2023)
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| 5.10 | 3 years ago (11 Jul 2023)
|
Ended
1 year and 2 months ago (11 Jul 2025)
|
5.10.2
(20 Sep 2023)
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| 5.9 | 3 years ago (02 Jun 2023)
|
Ended
1 year and 4 months ago (02 Jun 2025)
|
5.9.2
(30 Aug 2023)
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| 5.8 | 3 years and 5 months ago (25 Apr 2023)
|
Ended
1 year and 5 months ago (25 Apr 2025)
|
5.8.2
(30 Aug 2023)
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| 5.7 | 3 years and 6 months ago (20 Mar 2023)
|
Ended
1 year and 6 months ago (20 Mar 2025)
|
5.7.2
(31 Aug 2023)
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| 5.6 | 3 years and 8 months ago (24 Jan 2023)
|
Ended
1 year and 8 months ago (24 Jan 2025)
|
5.6.0
(24 Jan 2023)
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| 5.5 | 3 years and 10 months ago (06 Dec 2022)
|
Ended
1 year and 10 months ago (06 Dec 2024)
|
5.5.1
(19 Jan 2023)
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| 5.4 (LTS) | 3 years and 10 months ago (15 Nov 2022)
|
Ended
1 year and 8 months ago (31 Jan 2025)
|
5.4.30
(07 Jan 2025)
|
| 5.3 | 4 years ago (28 Sep 2022)
|
Ended
2 years ago (29 Sep 2024)
|
5.3.3
(19 Jan 2023)
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| 5.2 | 4 years ago (25 Aug 2022)
|
Ended
2 years ago (25 Aug 2024)
|
5.2.1
(22 Dec 2022)
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| 5.1 | 4 years ago (21 Jul 2022)
|
Ended
2 years ago (21 Jul 2024)
|
5.1.1
(23 Aug 2022)
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| 5.0 | 4 years ago (21 Jun 2022)
|
Ended
2 years and 3 months ago (21 Jun 2024)
|
5.0.0
(21 Jun 2022)
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| 4.22 | 4 years and 7 months ago (16 Feb 2022)
|
Ended
2 years and 7 months ago (16 Feb 2024)
|
4.22.6
(20 Jul 2022)
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| 4.21 | 4 years and 10 months ago (09 Dec 2021)
|
Ended
2 years and 10 months ago (09 Dec 2023)
|
4.21.1
(27 Jan 2022)
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| 4.20 (LTS) | 4 years and 11 months ago (19 Oct 2021)
|
Ended
2 years and 8 months ago (31 Jan 2024)
|
4.20.30
(02 Jan 2024)
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| 4.19 | 5 years ago (25 Aug 2021)
|
Ended
3 years ago (26 Aug 2023)
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4.19.1
(14 Sep 2021)
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| 4.18 | 5 years ago (21 Jul 2021)
|
Ended
3 years ago (01 Jul 2023)
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4.18.2
(17 Aug 2021)
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| 4.17 | 5 years ago (17 May 2021)
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Ended
3 years ago (18 May 2023)
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4.17.1
(14 Jun 2021)
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| 4.16 | 5 years ago (22 Mar 2021)
|
Ended
3 years and 6 months ago (23 Mar 2023)
|
4.16.2
(01 Jun 2021)
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| 4.15 | 5 years and 8 months ago (21 Jan 2021)
|
Ended
3 years and 8 months ago (02 Feb 2023)
|
4.15.1
(21 Mar 2021)
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| 4.14 | 5 years and 10 months ago (22 Nov 2020)
|
Ended
3 years and 10 months ago (23 Nov 2022)
|
4.14.1
(13 Jan 2021)
|
| 4.13 (LTS) | 6 years ago (06 Oct 2020)
|
Ended
3 years and 11 months ago (08 Nov 2022)
|
4.13.27
(24 Oct 2022)
|
| 4.12 | 6 years ago (25 Aug 2020)
|
Ended
4 years ago (26 Aug 2022)
|
4.12.3
(06 Oct 2020)
|
| 4.11 | 6 years ago (14 Jul 2020)
|
Ended
4 years ago (15 Jul 2022)
|
4.11.1
(16 Aug 2020)
|
| 4.10 | 6 years ago (22 Jun 2020)
|
Ended
4 years ago (23 Jun 2022)
|
4.10.1
(19 Jul 2020)
|
| 4.9 | 6 years ago (18 May 2020)
|
Ended
4 years ago (20 May 2022)
|
4.9.1
(15 Jun 2020)
|
| 4.8 | 6 years ago (18 Mar 2020)
|
Ended
4 years and 6 months ago (19 Mar 2022)
|
4.8.1
(21 Apr 2020)
|
| 4.7 | 6 years ago (02 Feb 2020)
|
Ended
4 years and 8 months ago (03 Feb 2022)
|
4.7.1
(09 Feb 2020)
|
| 4.6 | 6 years and 9 months ago (16 Dec 2019)
|
Ended
4 years and 9 months ago (17 Dec 2021)
|
4.6.1
(08 Jan 2020)
|
| 4.5 (LTS) | 6 years and 11 months ago (21 Oct 2019)
|
Ended
4 years and 11 months ago (21 Oct 2021)
|
4.5.19
(14 Sep 2021)
|
| 4.4 | 7 years ago (08 Sep 2019)
|
Ended
5 years ago (09 Sep 2021)
|
4.4.3
(07 Nov 2019)
|
| 4.3 | 7 years ago (21 Jul 2019)
|
Ended
5 years ago (22 Jul 2021)
|
4.3.5
(04 Nov 2019)
|
| 4.2 | 7 years ago (20 May 2019)
|
Ended
5 years ago (21 May 2021)
|
4.2.6
(04 Nov 2019)
|
| 4.1 | 7 years ago (03 Apr 2019)
|
Ended
5 years ago (04 Apr 2021)
|
4.1.3
(15 Sep 2019)
|
| 4.0 (LTS) | 7 years ago (08 Feb 2019)
|
Ended
5 years and 7 months ago (11 Feb 2021)
|
4.0.3
(09 Jul 2019)
|
| 3.16 (LTS) | 7 years and 10 months ago (27 Nov 2018)
|
Ended
5 years and 10 months ago (28 Nov 2020)
|
3.16.18
(12 Oct 2020)
|
| 3.15 | 8 years ago (26 Aug 2018)
|
Ended
6 years ago (27 Aug 2020)
|
3.15.3
(11 Oct 2018)
|
| 3.14 | 8 years ago (10 Jul 2018)
|
Ended
6 years ago (11 Jul 2020)
|
3.14.2
(07 Aug 2018)
|
| 3.13 | 8 years ago (28 May 2018)
|
Ended
6 years ago (29 May 2020)
|
3.13.2
(26 Jun 2018)
|
| 3.12 | 8 years ago (08 Apr 2018)
|
Ended
6 years ago (09 Apr 2020)
|
3.12.2
(08 May 2018)
|
| 3.11 | 8 years ago (19 Feb 2018)
|
Ended
6 years ago (20 Feb 2020)
|
3.11.4
(08 May 2018)
|
| 3.10 | 8 years ago (10 Jan 2018)
|
Ended
6 years and 9 months ago (11 Jan 2020)
|
3.10.4
(09 May 2018)
|
| 3.9 (LTS) | 8 years ago (15 Nov 2017)
|
Ended
6 years and 10 months ago (16 Nov 2019)
|
3.9.17
(04 Nov 2019)
|
| 3.8 | 9 years ago (05 Sep 2017)
|
Ended
7 years ago (06 Sep 2019)
|
3.8.5
(16 Jan 2018)
|
| 3.7 | 9 years ago (03 Sep 2017)
|
Ended
7 years ago (04 Sep 2019)
|
3.7.2
(15 Jan 2018)
|
| 3.6 | 9 years ago (28 Jun 2017)
|
Ended
7 years ago (29 Jun 2019)
|
3.6.4
(21 Aug 2017)
|
| 3.5 | 9 years ago (26 Apr 2017)
|
Ended
7 years ago (27 Apr 2019)
|
3.5.3
(10 Jan 2018)
|
| 3.4 | 9 years ago (13 Mar 2017)
|
Ended
7 years ago (14 Mar 2019)
|
3.4.2
(18 Apr 2017)
|
| 3.3 | 9 years ago (02 Jan 2017)
|
Ended
7 years ago (03 Jan 2019)
|
3.3.1
(05 Feb 2017)
|
| 3.2 | 10 years ago (23 Aug 2016)
|
Ended
8 years ago (23 Aug 2018)
|
3.2.15
(05 Jun 2018)
|
| 3.1 | 10 years ago (10 Feb 2016)
|
Ended
8 years ago (11 Feb 2018)
|
3.1.10
(14 Sep 2016)
|
| 3.0 | 11 years ago (01 Oct 2015)
|
Ended
9 years ago (06 Oct 2017)
|
3.0.11
(13 Sep 2016)
|
This page is about the self-hosted Data Center edition. Jira Service Management Cloud is updated continuously and carries no version-specific end-of-life dates.
The product was split out of Jira in October 2015 and numbered separately from then on, starting at 3.0 to match the Jira 7 platform it shipped against. That numbering ran to 5.17 in June 2024, after which Atlassian aligned the whole Jira family. 10.0 was released on the same day as Jira Software 10.0, and the two have shared version numbers and release dates since.
Jira Service Management has both LTS and non-LTS releases. There is approximately one LTS release per year which receives bug and security fixes for 2 years. Non-LTS releases also reach end of support about two years after their own release date, but receive only critical security fixes after the first 6 months. Atlassian publishes the exact date for every release, and has extended LTS releases more than once: 5.4, 4.20 and 4.13 were all supported past their original dates. More information can be found in this article.
More information is available on the Jira Service Management website.
You should be running one of the supported release numbers listed above in the rightmost column.
Show Product Identifiers
-
cpe:
cpe:/a:atlassian:jira_service_desk -
cpe:
cpe:2.3:a:atlassian:jira_service_desk -
cpe:
cpe:/a:atlassian:jira_service_management -
cpe:
cpe:2.3:a:atlassian:jira_service_management
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